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Most modern smartphones are eSIM compatible. You may refer to our Device Compatibility Checker above for more info.
Important: Your device must be carrier-unlocked to use the eSIM. iPhones purchased in Mainland China, Hong Kong, and Macao typically do not support eSIM functionality.

• Daily Data (e.g., 1GB/Day): You get a set amount of high-speed data every day. Once you hit the limit, your speed may drop (throttle) until it resets the next day.
• Total Data (e.g., 10GB Total): You receive a lump sum of high-speed data to use however you like over the course of your trip. There are no daily limits.

Yes. All of our eSIM packages support mobile hotspot and tethering, so you can easily share your internet connection with other devices like your laptop or family members.

Most of our eSIM are Data-Only, meaning they do not come with phone number. You can still make voice and video calls using internet-based apps like WhatsApp, FaceTime, Messenger, or Skype.
Note: Certain packages do include a number for local calls and SMS. Please check the specific product description to confirm.

Yes. When you start using your new eSIM, WhatsApp will continue to work perfectly with your original home phone number.

No. You can keep your physical SIM card inside your phone and simply run the eSIM alongside it.

Yes. To receive banking OTP, leave your primary SIM turned ON as you "Default Voice Line", but ensure you change your "Cellular Data" source to the new eSIM.
Important: Make sure "Data Roaming" is turned OFF on your primary SIM to avoid being charged by your local provider.

You can purchase your eSIM up to 30 days in advance of your travel date. We recommend installing the eSIM onto your phone right before departure on travel date. It is best to do this while you still have a secure and stable internet connection.

Your duration period does not start when you scan the QR code. The timer only begins when you enable Data Roaming for the eSIM. You should only enable it once you arrive in your destination country.
Important: Exceptions include Thailand (True) and Vietnam (Viettel), where the timer starts immediately upon scanning the QR code.

Yes. You must have a secure internet connection (mobile data, hotspot, or private Wi-Fi) to successfully scan the QR code and download the eSIM profile to your phone, hence its recommended to install the eSIM before departure.

No. eSIM QR code is single-use. Once it has been scanned and installed on a device, it becomes permanently locked to that specific phone and cannot be transferred or scanned again, even if it is deleted from the original device.