FAQs - eTravel eSIM

Frequently Asked Questions

Apply the code ESIM20 at checkout to receive 20% off. This discount is only valid for orders placed on etravelmy.com.

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Most flagship devices are compatible with eSIM. Please check below:
Compatibility

Note: Please ensure your device is compatible before placing an order. No refunds will be provided for incompatible devices.

You may purchase the eSIM up to 30 days in advance from you intended day of use.

Note: The eSIM is valid for 30 days from date of purchase and must be activated within this period. Once activated, the eSIM will valid for the validity that you selected.

eSIM should only be installed on your travel date (before departure). Early installation may result in early activation.

Disclaimer: We are not responsible for early activation caused by installing the eSIM before your intended date of use.

The day count starts upon activation, which happens when you turn on Data Roaming. However, for Viettel and DTAC eSIMs, it starts immediately after scanning the QR code, hence only scan it on your intended date of use.

Note: The eSIM may connect to the network before activation; this is normal and does not mean it is activated.

No, activation doesn’t require internet. However, installation does. Please use mobile data before departure or secure Wi-Fi upon arrival (avoid public free Wi-Fi) to install eSIM.

Before proceeding, ensure your device is connected to a secure internet connection (avoid free public Wi-Fi) and that airplane mode is turned off.
iOS instructions: View
Android instructions: View

Note: eSIM may display as “Activating” upon installation. See here.

1.Restart your device.
2.Turn on the eSIM. (Not SIM card)
3.Enable Data Roaming for the eSIM.
4.Set mobile data to use the eSIM.
5.Manually select the operator.
Setting > Mobile Service > [eSIM] > Network Selection > [Turn off automatic & wait it load] > Select the correct operator

This is normal if you’ve installed the eSIM but haven’t arrived at your destination. Simply turn on Data Roaming upon arrival to activate.

If the error appears while scanning the QR code:
Check if the eSIM is already installed in your Mobile Service settings.
-If it’s installed: wait until arrival and activate by turning on Data Roaming.
-If it’s not installed: restart your device, reset network settings, connect to secure Internet, then rescan the QR code.

It’s normal for the eSIM to display “Activating” if it’s installed but you haven’t arrived at your destination. Turn on Data Roaming upon arrival to activate.

Note: Upon arrival, if your device fails to connect to the network operator, you may need to manually select the correct operator. Follow the steps below:
Setting > Mobile Service > [eSIM] > Network Selection > [Turn off automatic & wait it load] > Select the correct operator

Yes, most devices support Dual SIM functionality. For details, please check with your device manufacturer.

Yes, hotspot sharing is available. It uses the same data quota you purchased and can be shared with ONE device.

You can check it in your device’s mobile data or roaming settings. Please note the usage shown may not be fully accurate due to tracking delays.

No. ONE eSIM can only be used on ONE device. Once installed, it is bound to that device and cannot be changed or transferred.

Note: eSIM can be installed ONE time only. It cannot be reinstalled even it is deleted. No reissue of QR is permited.

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Why eTravel?

🌍 Travel the world responsibly with eTravel — Say goodbye to plastic!

Choosing eSIMs helps cut down the environmental impact of SIM card production, packaging, and distribution. Learn more

🌱 Less Plastic

📦 Less Packaging

🚚 Less Carbon

🌍 Eco-Friendly

eTravel’s Commitment to Sustainability

At eTravel, we’re dedicated to reducing our environmental footprint and becoming a carbon-neutral company by 2028. By choosing our eSIM over a physical SIM card, you’re not only staying connected—you’re also helping build a more sustainable future.

Every year, millions of plastic SIM cards are produced, packaged, and shipped worldwide. With eTravel eSIM, you’re taking a small but powerful step toward a greener planet:

🌱 Less Plastic Waste – No physical SIM means fewer plastics polluting our environment.
📦 Reduced Packaging – Eliminates unnecessary cardboard, paper, and plastic wraps.
🚚 Lower Carbon Emissions – No shipping or distribution required.
🌍 Eco-Friendly Travel – Stay connected while protecting the planet.