Overview
Is my device compatible with eSIM?
When should I purchase eSIM?
You may purchase up to 30 days in advance of your date of use.
When should I install eSIM?
Does Internet required to activate eSIM?
Secured and stable Internet connection is required for installation of eSIM. It can be done before departure with mobile data or upon arrival with secure Wi-Fi. (public Wi-Fi is not recommended) Activation process does not required Internet. See how to install eSIM here.
How to apply discount code?
You can apply discount code during checkout by following the steps below:
Use code ESIM10 to get 10% off. Discount only applicable for order placed on our website. Shop now.
Setup
How to install eSIM?
Do I need to remove my SIM card?
No. You do not need to remove your physical SIM card.
How to register Taiwan eSIM?
Registration is required by the law in Taiwan. Registration must be done before eSIM can be used. You may complete the registration here.
Troubleshooting
Steps for troubleshooting
Unable to activate eSIM
It is normal to get this error if you have installed the eSIM but haven’t arrived to the destination. Just turn on data roaming for eSIM upon arrival to activate.
If the code pop up when you scan the QR code. Check again if you have already installed the eSIM in Mobile Service setting.
If you have installed, please proceed to activate upon arrival by turning on Data Roaming for the eSIM.
If it hasn’t been installed, restart your device and reset network setting then rescan the QR code.
eSIM showing "Activating"
It is normal to show as “Activating” if you have installed the eSIM but haven’t arrived to the destination. Just turn on data roaming for eSIM upon arrival. In some cases, you need to manually select the correct operator. See here.
How to manually select network operator?
Network provider is selected automatically by your device. Manual selection is required when your device failed to do so. Please check for network provider details in the description of our product page. Follow the steps below:
Setting > Mobile Service > [eSIM] > Network Selection > [Turn off automatic & wait it load] > Select the correct provider
How to setup APN?
APN connect your device with the operator. Check for APN details in the description of our product page. Follow the steps below:
Setting > Mobile Service > [eSIM] > Mobile Data Network > Fill in the APN
*If you do not know what you are doing please leave it as it is.
How to reset network setting?
Reset network setting is a way to solve connectivity issue. It will only reset your network setting, keeping all your data and profile as it is. Follow the steps below:
Setting > General > Transfer or Reset iPhone > Reset > Reset Network Setting
Why is the connection is unstable?
We have no control over the connectivity, it is solely depends on the local operator. Network is available in most places. Please expect disrupted/low connectivity in rural, mountainous, low populated area where local operator do not have good infrastructure. You may select network provider manually and reset network setting to resolve the issue.
Others
Can I use eSIM with another eSIM or SIM card simultaneously?
Yes, dual SIM is available for most device. For more information, please check with your device’s manufacturer.
How long is the eSIM valid for?
QR code is valid for 30 days from date of purchase. Please activate it within its validity. Once activated, the eSIM will be valid for the validity that you have purchased.
How to check data usage?
You may check data usage via mobile data or roaming usage in mobile service setting. Take note that the usage shown is not accurate as it is not up to date due to delay in tracking.
Is hotspot available?
Yes, hotspot sharing is available. The amount shares with the quota that you have purchased.
Can I reload my eSIM?
This service is not available. Once finish, you may purchase a new one.
Can I change or transfer device of eSIM?
No. ONE eSIM ONE device only. Once eSIM is installed it is bind to that specific device. It cannot be changed or transferred to another device.
Why eTravel?
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