FAQs - eTravel eSIM

FAQ

We offer a free 1GB eSIM for new users. You can redeem your free eSIM from selected countries here.

Apply the code ESIM20 at checkout to receive 20% off. This discount is only valid for orders placed on etravelmy.com.
*This discount is only available on our website. Shopee and Lazada charge higher platform fees, which prevent us from offering the same discount there.

Most flagship devices are compatible with eSIM. Please check below:
Compatibility

⚠️ Please ensure your device is compatible before placing an order. No refunds will be provided for incompatible devices.

Option 1: Before Departure (Recommended)
You can purchase the eSIM up to 30 days in advance of your intended date of use. (up to 15 days in advance for Viettel eSIM)

Option 2: After Arrival
You may still purchase the eSIM after reaching your destination, but advance purchase ensures a smoother experience.

⚠️ The eSIM QR code is valid for 30 days from date of purchase (15 days for Viettel eSIM) and must be activated within this period. Once activated, the eSIM will valid for the validity that you selected.

Option 1: Before Departure (Recommended)
Install the eSIM before departure on travel date. Upon arrival at your destination, turn on Data Roaming for the eSIM to activate.

Option 2: After Arrival
You can install the eSIM after arriving, but it requires a secure internet connection. Free public Wi-Fi often causes error: Unable to Activate eSIM. Learn More

⚠️ We are not responsible for early activation caused by installing the eSIM before your intended date of use.

The day count starts upon activation, which happens when you turn on Data Roaming for eSIM. However, for Viettel (Vietnam) and DTAC (Thailand) eSIMs, it starts immediately after scanning the QR code, hence only scan it on your intended date of use.

⚠️ Data Roaming for eSIM must be enabled during usage. The eSIM may connect to the network before activation, this is normal and does not mean it is activated.

No, activation doesn’t require internet. However, installation does. Please use mobile data before departure or secure Wi-Fi upon arrival (avoid public free Wi-Fi) to install eSIM.

⚠️ Delete any unused eSIMs before installing a new one to avoid confusion. Label the new eSIM as 'Travel' for easy identification.

Before proceeding, ensure your device is connected to a secure internet connection (avoid free public Wi-Fi) and that airplane mode is turned off.

iOS instructions: View

Android instructions: View

For specific models, please search on YouTube or Google: How to install eSIM on [Your Device Model].

⚠️ eSIM may display as “Activating” upon installation. See here.

If you bought multiple eSIMs for different countries, please install and activate them one at a time.

e.g. You are traveling to France with a transit in Singapore.

Before departure to Singapore, install the Singapore eSIM. When you arrive, turn on data roaming for the eSIM to activate it.
Before departure to France, install the France eSIM. When you arrive, turn on data roaming for the eSIM to activate it.

⚠️ Please label each eSIM clearly (e.g. “Singapore eSIM”, “France eSIM”) to avoid confusion.

If you purchase a multi-destination eSIM, your device will automatically connect to the available network in each country.

⚠️ If your device fails to do so, you need to manually select the correct operator. Please refer to the list of operator in product description. Try each of the available networks and select the one with the best signal.

Reset Network Settings
Restores your device’s mobile data settings to default.
iOS: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
Android: Settings > General Management > Reset > Reset Network Settings > Reset Settings > Enter Password > Reset
Turn On Mobile Data
Make sure Mobile Data is enabled.
Turn On eSIM
Ensure the eSIM line is switched on.
Set Mobile Data to Use eSIM
Confirm that Mobile Data is assigned to your eSIM, not your physical SIM.
Enable Data Roaming for eSIM
Switch on Data Roaming for the eSIM profile.
Manually Select Operator (if needed)
If your device fails to connect automatically, choose the operator manually (check product description for supported operators, try each select the best).
iOS: Settings > Mobile Service > [eSIM] > Network Selection > Turn off Automatic > Select operator
Android: Settings > Connections > Mobile Networks > Turn off Select Automatically > Select operator
Select / Add APN (if needed)
Some networks require setting or adding the correct APN (see product details).
iOS: Settings > Mobile Service > [eSIM] > Mobile Data Network > Enter APN
Android: Settings > Connections > Mobile Networks > Access Point Names (APN) > Add or Edit APN

⚠️ Leave APN setting as default if you are unsure what you are doing.

This is completely normal if you’ve installed the eSIM but haven’t arrived at your destination. Simply turn on Data Roaming for eSIM upon arrival to activate. You cannot rescan the eSIM QR code, same error will pop up if you do so.

If the error appears while scanning the QR code:
Check if the eSIM is already installed in your Mobile Service settings.
-If it’s installed: wait until arrival and activate by turning on Data Roaming.
-If it’s not installed: restart your device, reset network settings, connect to secure Internet, then rescan the QR code.

It’s normal for the eSIM to display “Activating” if it is installed but you have not arrived at your destination. Turn on Data Roaming for eSIM upon arrival to activate.

⚠️ Upon arrival, if your device fails to connect to the network operator, you may need to manually select the correct operator. Follow the steps below:
Setting > Mobile Service > [eSIM] > Network Selection > [Turn off automatic & wait it load] > Select the correct operator

This error occurs when your device connects to the wrong network. To fix it, manually select the correct network listed in your eSIM product description.
How to fix: Settings > Mobile Data > [eSIM] > Network Selection > Turn off automatic and choose the correct network from the list provided.

⚠️ Refer to the list of supported network providers on the product page. If multiple networks are available, try each one and select the best connection.

Yes, most devices support Dual SIM functionality. Our eSIM provides Mobile Data for your travel needs. While you may use your primary SIM card to receive call or SMS. For details, please check with your device manufacturer and primary carrier.

Yes, hotspot sharing is available. It uses the same data quota you purchased and can be shared with ONE device.

⚠️ Using hotspot will drain your data faster.

You can check it in your device’s mobile data or roaming settings. Usage breakdown of each app is displayed below. Deduct the usage with the total quota purchased to get the balance.

⚠️ The usage shown may not be fully accurate due to tracking delays.

No. ONE eSIM can only be used on ONE device. Once installed, it is bound to that device and cannot be changed or transferred.

⚠️ eSIM can be installed ONE time only. It cannot be reinstalled even if it is deleted. No reissue of QR is permited.

If you have purchased a package with phone number included, the phone number will only be displayed upon activation of the eSIM in destination country.

Payment currency can be changed using the currency switcher in the header and footer. We currently accept MYR and USD.

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