At eTravel, we aim to provide high-quality eSIM service to meet your travel needs. Please read our Refund Policy carefully before purchasing any eSIM or services. By completing a purchase, you agree to be bound by this Refund Policy.

1. General Refund Policy

Due to the nature of our services, all sales of eSIM and related services are finals and non-refundable once the eSIM has been installed,  activated or delivered electronically to the customer, unless otherwise stated in this policy. 

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

– Technical Issues: If there is a verifiable technical issue that prevents the eSIM from being activated or used, and our support team is unable to resolve the issue, a refund may be issued at our discretions. 

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to out support team at contact@etravelmy.com with the subject line “Refund Request” and provide the following details:

– Your full name

– Order ID and proof of purchase

– Reason for the refund request

– Any supporting documentation

2. Review Process: Once we receive your refund request, our team will review your case within 3 business day. If additional information is required, we will reach out to you. 

3. Approval or Denial: After our review, we will notify you via email whether your refund request has been approved or denied. If approved, the refund will be processed according to Section 4.

4. Refund Process

If your refund request is approved:

– Method of Refund: Refund will be credited to the original payment method used for the purchase. If the payment method is no longer valid, please contact us for further assistance.

– Refund Timeframe: Refunds may take 30 business days to be process and reflected in your account, depending on your bank or payment provider. 

5. Exclusions and Limitations

Refunds will not be issued in the following case:

– Failure to use the eSIM due to an unsupported or incompatible device.

– Network issues outside our control, such as poor local carrier performance or limited coverage in specific areas.

– Misuse, alteration, or tampering with the eSIM.

– Expired eSIM that were not used within the validity period.

6. Modifications to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Your continued use of our service constitutes acceptance of the revised policy. 

7. Contact Information

If you have any questions regarding this Refund Policy, please contact our support team at:

Email: contact@etravelmy.com

WhatsApp: +60169318813